1. Introduction

We are a China-based professional audio equipment manufacturer, providing customers with pro audio systems, loudspeakers, and related accessories. We appreciate your business and trust. Please read this privacy policy carefully to understand how we collect, use, protect, and share your personal information when you use our services. By accessing or using our website and services, you consent to the practices described in this policy.

 

2. Data Collected

Data Storage Location

We operate web servers located in the United States, and our hosting provider adheres to strict EU-US data protection frameworks, ensuring your data is securely stored and GDPR-compliant. For more information on our hosting provider’s privacy practices, please refer to their official privacy policy.

Registration Data

If you register on our website, we store your chosen username, email address, and any additional information you add to your user profile. You may view, edit, or delete your personal information at any time (except changing your username). Website administrators may also view and edit this information.

Comments

When you leave comments on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string to help us detect spam.

Contact Form

Information submitted through the contact form on our site is sent to our company email and may be stored by our business communication service provider. These submissions are only kept for customer service purposes and are never used for marketing purposes or shared with third parties without your explicit consent.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. No personally identifiable data is stored. If you would like to opt out of Google Analytics monitoring your behavior on our website, please use the official Google Analytics opt-out tool.

Cases for Using the Personal Data

We use your personal information in the following cases:

● To verify/identify your user during website usage;

● To provide technical assistance for your audio equipment inquiries and orders;

● To send updates with important information about new products, firmware upgrades, or service changes;

● To check account activity to prevent fraudulent transactions and ensure security;

● To process your orders and provide after-sales support for audio equipment;

● To guarantee overall performance and administrative functions run smoothly.

 

3. Embedded Content

Pages on this site may include embedded content (e.g., YouTube videos, social media posts, product demos). Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

For example:

YouTube: We use YouTube videos embedded on our site to showcase product demos and case studies. YouTube has its own cookie and privacy policies over which we have no control. No cookies from YouTube will be installed and your IP will not be sent to a YouTube server unless you consent to it.

Social Media Plugins: Our site may include social media plugins (e.g., Facebook, Instagram). These platforms have their own privacy policies, and we are not responsible for their activities.

 

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts and inquiry forms, and provide anonymised tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better.

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser for more information.

Necessary Cookies (All site visitors)

●  cookies: Used by our CDN provider to identify individual clients behind a shared IP address and apply security settings on a per-client basis.

● PHPSESSID: To identify your unique session on the website.

 

5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

● Our system administrators, for site maintenance and support purposes;

● Our support team, when they (in order to provide support) need to get the information about the client accounts and access;

● Authorized third-party service providers who assist us in operating our business, provided they agree to keep the information confidential.

 

6. Third Party Access to Your Data

We do not share your personal data with third parties in a way as to reveal any of your personal information like email, name, etc., without your explicit consent, except as described in this policy.

 

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if you tell us to remove it). We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

 

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts all user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

 

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e., basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the GDPR. Your privacy is critically important to us. Going forward with the GDPR, we aim to support the GDPR standard.

For more details, please refer to the official EU GDPR Information Portal.

 

10. Third Party Websites

Our website may link to third-party websites. These third-party websites are not screened for privacy or security compliance by us, and we release us from any liability for the conduct of these third-party websites.

All social media sharing links, displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. We bear no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through these third-party links.

 

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable for us, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do so. We may also proactively report you, and release your information to law enforcement where we believe that you have engaged in activities that are illegal, such as fraud. You release us from any damages that may arise from or relate to the release of your information in a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.